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Dharan Kumar Senior Consultant - Order Management

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Dharan Kumar G
Mobile: +91 9789823964
E-mail: dharandkk@gmail.com

Seeking middle to senior level assignments in Order Processing with a leading organization

Profile Summary

• A Competent professional with nearly 4+ years of experience in Order Management
• An out-of-the-box thinker with proven track record of establishing processes, SOPs, Streamlining workflow and creating team work environment to enhance productivity innovatively.
• Excellent interpersonal skills with problem solving, logical thinking and analytical abilities

Organizational Experience

Sutherland Global Services (Jul’16 – May’18) – Senior Consultant

Role:
• Handled customer calls and prioritize the orders
• Scheduled the call to customers to collect credit card details
• Handled two process queue Frictionless Flag and ORM
• Assigned the work to both the teams as per inventory
• Re-run the inventory bucket assigned new orders to team
• Managed team production & quality report
• Consolidated the shared the report to Hyderabad Team and Management
• Attended weekly quality meeting and given feedback to the team
• Attended weekly meeting with senior manager and site director
• Conducted weekly refresher training with training team
• Reviewed and cleared out the inventory bucket on every Friday

Highlights:
• Played a back up team lead role
• Handled 12 members team in two different queue
• Engaged with Six sigma project – Duplicate Project

Previous Experience:

Dell International Services (Sep’13 – Jun’16) – Operation Associate(Certified Trainer)

Role:
• Processed the purchase orders in Omega & DSA (Dell Sales Application) tools
• Verify the Purchase order copy with given quotation
• Check the duplicate orders and cancelled
• Replaced the orders if it cancelled incorrectly
• Cleared out the assigned PO in my bucket

Highlights:
• Played a quality associate in audit team

Academic Details

• Diploma in Computer Science (2013) – 70%
Apollo Polytechnic College, Chennai
• SSLC (2010) – 55%
Anderson Higher Secondary School

Other Certifications

• Certified Trainer in Dell International Services
• Completed Six Sigma Green Belt Training

Major Projects

• Process Implementation – VPH Project (Volume Per Hour)
Increased the productive percentage from 3 – 8 per hour
• Quality – Duplicate Project
To increase quality percentage and reduce the errors in duplicate orders, implemented automated tool to remove duplicate orders.

Career Highlights

• Michael Dell Award – Dell International Services (2015)
• On The Spot Award – Dell International Services (2016)
• Best Project of the Year – Dell International Services (2016)
• Udaan Award – Sutherland Global Services (2017)

Personal Details:

Date of Birth: 27th July, 1993
Languages Known English, Tamil, Telugu, Kannada
Current Address: Chennai

Place:
Date: Signature

Education

Aug 2010 - May 2013 Diploma in Computer Science at Apollo Polytechnic College

Experience

Sep 2013 - May 2016 Associte at Dell International Services
Jun 2016 - May 2018 Senior Consultant at Sutherland Global Services