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Akhildev V Senior Network Consultant

Singapore LinkedIn Akhildev-Resume.pdf
ACLAWS Cloud FoundationCCNACCNA SecurityCCNPConfigurationHSRPITIL FoundationJuniperLANMPLSQOSTCL / IPVLANVRRPWAN
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To contact this candidate email akhildevv@gmail.com

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I aspire to take a challenging position and be a part of efficient, winning team and serve in an
organization, which offers challenging tasks and where constant up-gradation of knowledge
is possible. I have total 5.7 years experience in network domain and successfully completed Cisco certification in CCNA, CCNP (R,S,T) and ITIL foundation. I am ready to take new challenges and i can be assured that i will be achieve the organisation target and goals.

Education

March 2010 - March 2013 Bachelor Of Computer Applications at Manav Bharti University

Experience

December 2017 - Present Technology Analyst (Senior Network Consultant) at Infosys Pvt Ltd

 Attending daily conference bridge with the management and client to update the escalation and actual situation on the ground about the current issues and escalated issues. Daily performance report needs to share with management.

 Educate to the team how to handle the incidents, and how they can avoid the escalations and prioritize customers. Time to time meeting with team for the improvement our SLA. 

 Review and improve operational processes to enable operations staff to operate effectively. Ensure that the service quality meets the departmental Key Performance Indicators. 

 Partial responsible for Resource’s multi domain Competence, Training felicitation, Facility issues, Annual Appraisal, Promotions and Recruitment 

 Coordinate with all business and IT partners and analyze all business requirements of clients and provide resolutions for all business and IT associate issues. 

 Coordinate with all network vendors to perform investigations on all network related issues and provide effective resolutions for same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners.

 Train all new employees on all network procedures and processes and assist compliance to all standard and technical metrics and provide expert knowledge to resolve all Tier 1 & 2 issues.

 Performing analysis and documentation of as-is capabilities about business processes, technology, etc.

 Manage global and local MPLS IP VPN services and managed the team of TAC L1.5 engineers. Responsible for meeting the delivery targets set by management.

 Assist in development and testing of new business processes, capabilities, and as appropriate their supporting technologies.

 Review areas and operational processes for continuous efficiency improvement within the TAC and Coordinating with the different providers across the globe to resolve the line issues while doing the Test & Turn-up with the help of field support team.

 Oversees problem and incident management systems. Participate in change management, incident review, and root cause analysis.

 Liaise with various operational supports entities such as Peering partners, Network Providers, Field Operations, and Overseas Telco for International segments, Customers on network infrastructure and circuit level on services restoration and maintenance activities.

October 2015 - December 2017 Network Engineer at SingTel (Singapore Telecommunications)

 Managing corporate networks and daily operations, Provide leadership and guidance to TAC team members.

 Handle customer complaints and escalations though to resolution or further escalation to the Technical Support Management Team

 Coordinating with Different Service Provider all over the Globe for WAN Link issues.

 Troubleshooting the Running Network (i.e. Maintenance and Troubleshooting of CISCO / JUNIPER Router, WAN Links & Configuration Issue).

 Troubleshooting Routing issue (OSPF, BGP, and EIGRP).
 Troubleshooting of Partner VPN Network.

 Troubleshooting and debugging of Networks (LAN & WAN) and Leased Lines, MPLS, ISDN, (Backup and primary circuits).

 Coordinating and Managing with team for Network operations and Global operations.

 Liaise with various operational supports entities such as Peering partners, Network Providers, Field Operations, and Overseas Telco for International segments, Customers on network infrastructure and circuit level on services restoration and maintenance activities.

 Manage global and local MPLS IP VPN services and managed the team of TAC L1.5 engineers.

 Ensure proper handling of incidents and implementation of changes to operational procedures.

 Manage and work closely with Field Operations, Local providers, and vendors on circuit and data level testing, troubleshooting, migration and maintenance.

 Global-NOC is offering technical assistance for SingTel’s corporate IP products, such as 
Megapop, CPlus IP Svcs, TOPS, RLAN, and Managed services (EMC).

 Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops.

 Responsible for Incident management cycle including ticket assignment, troubleshooting, necessary escalations, resolution, documentations & detailed RCA.

 Liaise and Consulting with customers/third party vendors to resolve technical problems reported on SingTel services. Developing test case for advanced troubleshooting scenarios, providing recommendations and required changes at customer WAN edge.

 Support includes to troubleshooting issues w.r.t. configuration, changing in configuration and also liaising with respective vendor for any possible RMA of Hardware fault etc.

 Having monthly/weekly calls to discuss the team performance / delivery for a particular customer.

 Well versed with various software’s like Putty, Citrix, SMoD, Focal Scope and FRMS, SecureCRT.

December 2011 - June 2014 IT Support Executive at Hospitality Group LLC

 Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, hardware and software trouble shooting.

 Configure and Troubleshoot Local Area Networks
 Maintenance of email and network security systems.
 Configure and maintain firewalls and Access Control Lists.
 Load new or update software and systems on existing equipment.
 Done installation and configuration of windows NT/2000/XP/professional and applications.
 Responsible for troubleshooting, installation, configuration and repairing computer systems.
 Responsible for performing hardware and software performance regularly.

 Responsible for user security accounts for window 2003 including Desktop configuration, Network Connectivity, Network access issues and Printer Connectivity.

 Configure new and existing network systems and hardware.
 Proficient with network hardware such as hubs, routers, servers and cabling.

 Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity

 Communicating with administrators, executives, and management personnel to collect data regarding the performance of all the employees working under them.