Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
About the role
The Contact Centre Team Lead will manage the Customer Centre’s resource, service quality, cost, operational risks & controls and operation efficiencies. The incumbent will ensure operational readiness at all times and to manage day-to-day Customer Centre performance service metrics and standards, u pkeep both staff and customer satisfaction to deliver the agreed service levels set and uphold the Centre’s vision to be a world-class Customer Centre.
People Development and Engagement
Improvements & Innovation
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.