Main contact point for receipt of all Import/Export documents, requests for Documentary Letters of Credits, Documentary Collections, Trade Finance etc for processing from the Singapore Trade customers
Action customer requests in relation to Trade transactions, ensuring that transactions are within approved trading arrangements and ensuring prompt processing within agreed service levels.
Be customer centric and manage queries from clients effectively and provide solutions and or recommendations on trade finance matters
Record all transactions into Westpac’s core banking system and to liaise with Singapore Treasury for all drawdown of trade loans and discounting of transactions.
Ensure that transactions occur within Westpac policy and that all activities occur within local and international legislative and compliance standards.
Maintain up-to-date knowledge of changing requirements and processes introduced by internal and external agencies.
Maintain the MIS for all transactions and ensure that all customers enquires, transactional or operational problems are dealt with effectively and are tracked through to resolution.
Identify opportunities for continuous improvement of systems and processes for discussion with the Manager
Identify operational risks and discuss risks and potential mitigating controls with Manager Operations/Deputy Branch Manager.
Processing and handling Trade Finance products (Import/Export/SBLC issuance).
Perform trade sanctions screening, identifying red flags and escalate as per Bank’s procedures.
Timely escalation of operational risks incidents
Manage daily work flow to meet and exceed client expectations
Filling and archival of bills
Perform DHL courier manifest and enveloping
Experience in International Trade and knowledge of Trade products is essential. Knowledge of International Chamber of Commerce (ICC) Publications UCP, URC, URR, Demand Guarantees, ISP98, Incoterms and ISBP is essential.
Proven experience in delivering high standard of customer service within agreed service levels
Ability to perform document checking under LC will be an advantage.
Experience in building and maintaining relationships with internal business partners and customers.
Knowledge of other local banks’ policies and procedures relevant to International Trade.
Familiar with relevant local and international compliance and legislative requirements e.g.: Privacy, OFAC, Sanctioned Countries etc.
Good written and spoken Mandarin and English abilities.