Trade Services Officer, Singapore Trade Operations Permanent

Main Duties:

• Main contact point for receipt of all Import/Export documents, requests for Documentary Letters of Credits, Documentary Collections, Trade Finance etc for processing from the Singapore Trade customers
• Action customer requests in relation to Trade transactions, ensuring that transactions are within approved trading arrangements and ensuring prompt processing within agreed service levels.
• Be customer centric and manage queries from clients effectively and provide solutions and or recommendations on trade finance matters
• Record all transactions into Westpac’s core banking system and to liaise with Singapore Treasury for all drawdown of trade loans and discounting of transactions.
• Ensure that transactions occur within Westpac policy and that all activities occur within local and international legislative and compliance standards.
• Maintain up-to-date knowledge of changing requirements and processes introduced by internal and external agencies.
• Maintain the MIS for all transactions and ensure that all customers enquires, transactional or operational problems are dealt with effectively and are tracked through to resolution.
• Identify opportunities for continuous improvement of systems and processes for discussion with the Manager
• Identify operational risks and discuss risks and potential mitigating controls with Manager Operations/Deputy Branch Manager.
• Processing and handling Trade Finance products (Import/Export/SBLC issuance).
• Perform trade sanctions screening, identifying red flags and escalate as per Bank’s procedures.
• Timely escalation of operational risks incidents
• Manage daily work flow to meet and exceed client expectations
• Filling and archival of bills
• Perform DHL courier manifest and enveloping

Requirements:

• Experience in International Trade and knowledge of Trade products is essential. Knowledge of International Chamber of Commerce (ICC) Publications UCP, URC, URR, Demand Guarantees, ISP98, Incoterms and ISBP is essential.
• Proven experience in delivering high standard of customer service within agreed service levels
• Ability to perform document checking under LC will be an advantage.
• Experience in building and maintaining relationships with internal business partners and customers.
• Knowledge of other local banks’ policies and procedures relevant to International Trade.
• Familiar with relevant local and international compliance and legislative requirements e.g.: Privacy, OFAC, Sanctioned Countries etc.
• Good written and spoken Mandarin and English abilities.
• Working knowledge of Microsoft Word, Excel.
• Expected years of experiences: 2 – 3 years