As the Team Leader, you will have the opportunity to help build a new team from the ground up and have the opportunity to understand the ins and outs of the network and digital asset world and become a source of knowledge while mastering our pioneering products and experts in our system. This position will include handling all customer cases-from operational tasks to in-depth investigations of technical issues.
Write knowledge base articles, user guides and user guide adaptations, analyze customer feedback and provide it to the R&D team to improve the product.
Bachelor degree or above in Computer science or another technical related discipline;
4+ years’ solid experience in Technical Support Engineer role;
SQL / Networking knowledge is a must;
Knowledge in the Crypto / Blockchain space, or growing start-up experience is a plus;
Fluent in English.
Less experience will be consider as Technical Support Engineer