Technical Service Delivery Manager Permanent NEW

Responsibilities include:

• Lead troubleshooting efforts for complex enterprise environments for end user computing projects.
• Lead infrastructure issue resolution, change and configuration management for systems
• Manage the performance of engineers and ensure that service levels are achieved
• Vendor Management – Engage the vendors to ensure the smooth delivery of services
• Understand and communicate technical and business needs to stakeholders
• Provide Service Performance Reports at agreed schedule.
• Lead and mentor a team of engineers
• Perform performance reviews and career planning for subordinates
• Stakeholder management including internal and external stakeholders.

Skills / experience required:

• Hands on technical experience in a large enterprise environment
• ITIL and related certifications
• Excellent organizational and communication skills
• Experience in working in service delivery; accustomed to managing multiple projects at one time with the ability to work in a fast paced, dynamic environment