At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
This position is responsible for:
Assisting the Market Head (MH/Team Head (TH) to manage the team of Marketing Associates (MAs)
Providing client service support to RMs within the marketing function
Direct support to RM(s) and assist the MH/TH to manage the team of MAs to:
Provide administrative and client service support to RMs servicing Private Banking clients.
Respond to all client enquiries and instructions and provide resolution to most issues and requests.
Monitor transactions and activities in client accounts.
Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc.
Handle administrative duties including scheduling of meetings/appointments, making travel arrangements, preparing correspondences and presentation materials, etc.
Coordinate with Product Groups, Operations, and other functional areas as necessary.
Ensure adherence to internal and external regulations and policies at all times.
Provide training, mentorship and guidance to the team of MAs to ensure that they are competent to carry out their work.
Proactively review and enhance processing workflow to achieve improvement in operational efficiency, servicing and resolving functional operation issues.
Ensure team is adequately staffed and able to deploy team members to provide and meet fluctuation in work volume, coverage for leave and work emergencies.
Enhance staff morale and career development through active staff engagement and review staff training needs.
Investigate and provide resolution on queries and ensure proper closure on issues raised.
Timely consolidation and preparation of management reports for Front Office teams and the Business Managers.
Minimum 8 years of relevant experience in client servicing, operations or sales support within financial institutions
Prior experience managing a team
Bachelor’s degree or diploma from reputable institutions
Strong understanding of financial products and services
Excellent interpersonal, communication and client interfacing skills
Meticulous, strong attention to details
Possess future oriented mindset, strive to innovate and adapt to changes
Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
Ability to thrive in a fast-paced environment and remain empathetic, passionate and resilient
Preferably CACS certified
Chinese proficiency is required as this role is required to deal with Chinese clients