Meet turnaround times and quality standards regarding contract management and related pre-employment activities such as issuing induction packs, ensuring timely creation of Bank ID, prompt p-filing and system updating, while at the same time ensuring adherence to global standards, country requirements and service level agreements, Group policies and procedures.
Develop effective relationships with Head of Senior & Specialist Resourcing, Senior Talent Acquisition Managers / Leads / Specialists, Executive Hiring Relationship Managers ensuring that requirements are clearly understood and service levels are met
Support recruiters administratively on Job Requisitions
Schedule interviews, coordination with candidates and/or vendors, stakeholders’ diaries, booking rooms and facilities (e.g. video conferencing), on-site support as required. Keeping track and informing respective recruiters.
Create Employee Hiring Forms (EHFs), offer letters, contracts, relocation letters and welcome packs promptly, ensuring all contract administration work is completed promptly, accurately and efficiently with the relevant sign-offs
Track completion of all talent acquisition administration against deadlines e.g. contract return dates, joining letter issue dates, following up as required to ensure all administration is completed properly and in a timely manner
Effectively manage routine and ‘fast track’ transactions
Support candidates on employment pass administration where applicable
Coordinate completion of pre-employment checks with external vendors, ensuring candidates provide required information in a timely manner, regularly monitoring vendor’s completion of all pre-employment checks in line GSSP, flagging all issues and delays to recruiters / EHRMs in a timely manner for onward resolution
Complete the Talent Acquisition related pre-employment minimum standards (e.g. issuing contracts and induction packs, ensuring timely Bank ID creation, confirming start dates)
Ensure all personnel files (p-files) are promptly updated with the relevant documentation (e.g. signed contracts, legal right to work and address verification) for all hiring
Ensure compliance with relevant operational and people risk controls and employment legislation e.g. data protection
Perform any other talent acquisition related administrative duties, as required
Effectively manage general queries from candidates, vendors and team members, identifying and resolving the root cause of any issues, managing issues appropriately and escalating for action as required
Support team members in managing their workload to meet SLAs
Partner with other Talent Acquisition Coordinators in the country, region and network, to share knowledge and expertise, and resolve issues
Reporting & System Management
Effectively and efficiently use the resourcing portals to manage the end to end talent acquisition process, recording all relevant details and keeping the system up to date at all times
Escalate any issues and risks, as appropriate so that they can be appropriately tracked and managed.