Business Function: Here at the DBS Transformation Group, we focus on nurturing the culture of the “World’s Best Digital Bank” (Euromoney, 2016 & 2018) and Best Bank in the World (Euromoney 2019). Our approach is a combination of both science and art; we immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross-disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play. We are passionate and committed to make banking joyful (while having lots of fun)!
About this role:
The Transformation Group’s Experience Strategy team is looking for a senior Experience Designer with deep understanding of cutting-edge customer-centric design practices (Computational design, Service Design, data-driven experimentation, Design thinking, customer journey thinking). This role will require creativity with scientific rigour and discipline to enable DBS to create joyful customer experiences through customer-led design and experimental approaches,
Lead transformation initiatives by using design thinking, behavioural science, gamification and/or other CX frameworks to develop overall strategy
Drive DBS culture and thought leadership in the CX space for internal and external channels, including maintaining expertise in emerging trends
Coach, consult and advise CX communities & ongoing projects on research and CX best practices
Design and facilitate workshops and trainings that build CX awareness and capabilities
A Bachelor’s Degree in design, strategy and/or related fields with 7 – 10 years of experience working on customer and business journeys using relevant design thinking, service design, behavioural science, gamification and/or other CX frameworks
Significant experience managing senior sponsors and working team squads
Strong project management abilities coupled with excellent communication, analytical and problem solving skills
Clear, concise writing, speaking and presentation skills
A self-starter and collaborator that flourishes in a fast-paced, ever-changing, and deadline-driven environment
This is a regional role, proficiency in multiple languages and experience working outside of Singapore is a bonus
Ability to travel up to 30% of your working time
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.