Support Specialist Permanent NEW

Bring your career aspirations to life with AIA!
Responsible for supporting specific functional / business areas in terms of information system needs

• Participate in discussions with the business on understanding the processes and document the rules and enhancements that are needed.
• Prepare business requirement to ensure that it is comprehensive and meet the business needs, taking into consideration future needs and changing business needs.
• Assist in the development of a clear and concise plan of action for User Acceptance Test (UAT)
• Review and signoff User Acceptance Test (UAT) plan and scenarios within the stipulated timelines.
• Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
• Execute testing and analyze test outputs for accuracy and completeness.
• Work closely with stakeholders to resolve UAT defects.
• Report UAT progress and highlight key areas of risk and issues.
• Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Prepare end user training guide and train the trainer prior to implementation.
• Perform post implementation verification prior to project closure.

Requirements

• Minimum Bachelor Degree Preferred
• Prior experience in UAT preferred
• Good interpersonal & communication skills

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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