Site Reliability Engineer Permanent NEW

Job Description

Who we’re looking for:

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.
This is a new Site Reliability Engineering function at Zendesk that will be impactful to the reliability and availability of Zendesk products and our customers’ trust and happiness. As a Site Reliability Engineer, you will take part in service incidents by investigating deeply, stabilizing quickly, analyzing thoroughly, and extracting the most value from incidents as possible. You will partner with engineering teams to build more reliability into Zendesk products and assist with scaling challenges when they arise. You will help identify systemic reliability and scalability issues and participate in task forces to fix those issues.
The ideal candidate will have experience finding and fixing issues with distributed systems in the cloud. S/he should have previous success working high severity service incidents and actively participating in the incident lifecycle. You should also have knowledge of networking and experience writing software.

What you get to do every day:

• Satisfy your curiosity by digging deep into distributed systems to fully understand how they work and how to improve their resiliency and reliability.
• Troubleshoot, firefight, and stabilize service incidents when they occur.
• Perform incident analysis to gather findings and identify follow-up actions that lead to more reliable products.
• Help implement reliability proven practices like circuit breakers, retries, caching strategies by partnering with teams or coding it up yourself and submitting a pull request.

What you’ll bring to the role:

• Experience in a Software, Infrastructure, Systems, and/or Site Reliability Engineering role
• A successful track record of troubleshooting distributed systems during service incidents while remaining level-headed
• Knowledge of Kubernetes, NGINX, and networking
• Experience in a software development environment
• A strong curiosity for the unknown and not stopping until you have a solid understanding
• An understanding of what makes up the incident lifecycle

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.