We’re looking for a candidate to this position in an exciting company.
Seeking an experienced hands-on, application support manager who will lead the Channels support team at UOB. The channels area includes mobile, online retail and corporate banking, payments and collections processing, CRM, branch support, digital banking and API systems.
Will run day to day functional and business technology support including incident and problem management, root cause analysis while always looking for opportunities to improve processes and controls. The individual will have a strong desire to mentor and coach the teams they lead to continue increasing their organization’s capabilities.
Maintains strong working relationships with key stakeholder teams: business partners, development teams, infrastructure and information security. Expected to drive improvements through influence and strong relationships with managers in other teams, often who need to execute the changes.
Lead by example especially in high pressure situations
Stakeholder management of senior management teams from application, business, infrastructure, security, and operations
Understanding of managing high volume, fault tolerant online and mobile platforms
Ability to correlate events across multiple systems to proactively surface and resolve deep, underlying issues
Experience conducting change reviews and challenging existing thinking
Minimum 15-20 years of experience working in banking IT industry. Relevant domain knowledge in Channels delivery preferred
Prior experience in large scale enterprise application development, capacity planning, optimization, re-engineering, and performance fine tuning
Familiarity with ITIL and/or Six Sigma, Lean process methodologies
Strong problem solving and program execution skills while being process orientated
Vendor and contract management
Solid understanding of resiliency and redundancy designs
Knowledge of disaster recovery, system backup and restoration methods
SWIFT and host-to-host file transfer mechanisms
Experience in virtualization technologies/containers. Experience with cloud solution (provider less critical but AWS, Azure and/or Google Cloud preferred)