The role will involve ensuring correct project governance is in place locally/regionally and in adherence to our global change governance structure. Include the redesign and optimization of various change processes and controls, enhancements to processes that support the identification, assessment and management of business risks in Change (including operational, strategic, compliance and reputational risks) and enhancements to PIR process.
Working with project managers and change team leads to ensure high quality project risk management is in place.
Working with relevant business stakeholders and control partners to design and implement a range of Risk & Control related transformation initiatives focusing on enhancing the baseline level of risk and control for TA Change & BAU.
Assess projects to ensure the initiative is consistent and in line with Target End State, with focus on simplification and digitization of controls and improving client experience and removing manual touch points.
Work with regional and global Change & BAU teams to raise and manage any Change related CAPs. Review and update as required ARCMs and MCA’s globally.
Work with Global teams to compile MIS for Change Team. BOW, resource planning, issues and risks.
Prepare materials and hold regular prioritization meetings for EMEA & APAC, in order to ensure visibility and alignment on the BOW.
Role will be responsible for audit prep and will be the lead for audit engagement.
Post audit, work with wider TA operational teams on general operational risk management.
The candidate will also have people management responsibility.
The following aspects of the role as a team manager are also important:
1. People Management:
This role is for a people manager and in addition to managing project related deliveries, the candidate will also be required to build an effective working relationship with and between the team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role.
2. Control Environment:
The candidate will be expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation.
3. Relationship and Network Building:
The candidate will also be expected to focus on building relationships with the Citi TA vendors and other Citi locations that perform tasks on behalf of SG TA, with the clients and other business partners both internally and externally. The candidate will act as the Transfer Agency Single Point of Contact for systems vendor and other outsourced third party service vendors and will require strong skill sets and experience in respect of:
Knowledge / Experience:
Job Family Group:
Operations – Core
Operations Project Management
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