Who we’re looking for:
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.
This is a new Site Reliability Engineering function at Zendesk that will be impactful to the reliability and availability of Zendesk products and our customers’ trust and happiness. As a Senior Site Reliability Engineer, you will take part in service incidents by investigating deeply, stabilizing quickly, analyzing incidents thoroughly, and extracting the most value from incidents as possible. You will partner with engineering teams to build more reliability patterns in Zendesk products and take on scaling challenges when they arise. You will identify systemic reliability and scalability issues and participate in task forces to fix those issues.
The ideal candidate will have experience finding and fixing issues with distributed systems in the cloud, operating and supporting Kubernetes at scale. S/he should have previously proven success working high severity level service incidents and actively participating in the incident lifecycle. You should also have extensive knowledge of networking and experience writing software.
What you get to do every day:
What you’ll bring to the role:
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.