M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers. Since the launch of commercial services in 1997, we have achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network. With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere.
M1’s Vision is to become a Digital telco that is cloud enabled and leading in customer experience, partner of choice and attracting talent to create new digital capabilities.
The Product Innovation Lab seeks to establish M1 as an innovative organization across both Consumer and Business portfolios as recognized by our partners, channels, people and most importantly our customers. The Product Innovation Lab comprises a cross functional team across innovation partnerships, product management, digital experience and software engineering. Innovative solutions developed through the Lab will drive the vision in creating incremental value for our customers, partners and our people across M1’s businesses.
This role will drive the introduction and co-creation of products in partnership with our customers and technology partners. Being part of M1’s digital transformation initiative, the role will have the opportunity to redefine our digital product experience tapping into M1’s new IT Ecosystem from enabling self-serve to overseeing the seamless integration into M1’s network or partner platform.
The incumbent is responsible for scouting the innovation ecosystem, product evaluation and co-creation of next generation products to the market within the Product Innovation Lab. Reporting to the Head of Product Innovation, the incumbent will help to define the product strategy contributing to the commercial and brand success of both M1’s consumer and business portfolios: