The candidate will join the Singapore Cash Client Processing (CCP) team and will be responsible for supporting all client-related activities from the point of trading through to settlement, including trade allocation, trade confirmation, prematching, fails management and customer query resolution. The role will also involve resolving/ escalating client queries and issues, in conjunction with the regional Client Relationship Management team.
The objective is to maintain a high level of value added service and to partner with the Business Unit and Operations Management to address key internal and client issues and manage risk. The CCP team always seeks to respond rapidly to clients needs and developments within the industry, making it a constantly changing environment, which demands high performance from the individuals in the team. Clients have a named point of contact within Morgan Stanley, who can respond effectively to their queries.
The individual will report to the team manager based in Singapore and will also work very closely with the CCP teams in the region.
Key Areas of Responsibility
Supporting Morgan Stanley’s clients and other MS business divisions to provide a wide range of support related to post-trade execution and settlement process
Maintaining effective risk controls over clients trading activities, and review internal risk and exception report
Be client-centric and maintaining a good relationship with various departments both regionally and globally
Ensuring business processing is in compliance with Firm policy/procedure
Looking for process or system improvements to increase capacity and mitigate risk
Providing back up support and coverage for other functional teams in Singapore Asia Branch Operations
University degree with 1-4 years of experience in an Operation role
Experience with global investment bank, with equity product knowledge and client service experience an advantage
Experience in dealing with sales / traders and clients
High personal commitment and integrity
Good understanding of products, business and operational knowledge
Good communication and organizational skills, able to interact and work effectively across functional/locations
Detail oriented with strong risk awareness and able to perform operational responsibilities to a consistently high standard