We’re looking for a candidate to fill this position in an exciting company.
Work experience in Service Now
Risk & Audit management awareness will be added advantage
Key role in SRE Management to deliver against initiatives (process and tools) as defined in specific Transformation programme
Working closely with Major Problem Management and associated stakeholders on service improvements, current and future state
Work with any data points post-delivery in order to identify further opportunities to improve, IE CSI loop.
Support in measuring the performance, outcomes and benefits defined per initiative and identify opportunities to improve based on performance measurements reported in the MIM Monthly Service Pack
Support in build out of Monthly Service Pack and collaborate with various stakeholders to obtain data points for Reporting
Responsible for team of high performing staff in global and hub locations.
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Adhere to group diversity targets and employ, engage and retain high quality people.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group identified in the responsible services. Awareness and understanding of key risks facing the Group and the role the individual plays in managing them
The ability to interpret the Group’s Financial / Strategic / Market information, identify key issues based on this information and put in place appropriate controls and measures.
Ensure a full understanding of the risk and control environment within the service tower.
Ensure support procedures are in place and adhere to Group Security & Audit policies within ITSM Service Operations Management
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Strong process and Dev Ops experience
10 years + of experience, preferably within a Tier 1 Banking organization
Extensive knowledge of IT Service Operations ITIL Version 3-4 is desirable
High degree of logical, analytical, & communication skills
Python or Perl programming knowledge preferred
Demonstrate new ways of thinking and working.
Working knowledge of Windows and UNIX Platform.
Understanding Fundamentals of Networking.
Experience in tunning and troubleshooting 3-teir architecture applications.
Knowledge of RDBMS as well as No-SQL DB.
Hands on experience in digging in logs, tcp dumps, events to locate the Root Cause if an incident.
Willing to work in a dynamic environment.
Need to be able to confidently present ideas to upper management and senior stakeholders
Strong ethics, loyalty and understanding of inclusiveness
Ability to deliver consistent results under pressure