Senior Manager, CIE Project Permanent

Company description:

Singtel

Job description:

Responsibilities

As Singtel Group Enterprise embarks on an exciting Digital Transformation journey, we aim to create better products, build better customer experiences and identify new market segments we can grow our revenue with. This role of a UI/UX Designer is aimed at gathering user requirements, illustrate design ideas with storyboards, process flows and sitemaps, and designing graphical user interface elements, like menus, tabs and widgets.

• UI/UX Practice Lead in the Business Transformation Office in driving the work, outcomes and ensuring consistency of design and approach for UI/UX
• Lead design workshops and customer engagement interviews to drive customer insights using a structured approach
• Dive Singtel GE internal and client-facing touch-points to make strategic recommendations (e.g. personalized user flows, better process flows, more prominent corporate identity).
• Serve as a subject matter expert to non-design colleagues such as Product owners, SCRUM masters and business stakeholders across the company as an available resource for all things related to design.
• Lead BTO team in engaging the larger UI/UX community of practice across Singtel Group

Requirements

• A degree in Design, Creative Design, or relevant discipline.
• 7+ years of work experience involving creative design and leading customer workshops
• 2+ years of leading UI/UX designers
• Experienced in Adobe Creative Suite
• Knowledge of Scrum, Design Thinking etc
• Prototyping software (Figma, Sketch, Marvel, Adobe XD, InVision)
• Customer interview techniques
• Customer journey mapping
• Running design thinking workshop with business stakeholders and cocreation session with customers
• We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.