Senior Associate / Associate, Chatbot Engineer, Technology and Operations Permanent

We’re looking for a candidate to fill this position in an exciting company.

• Provide efficient, effective, and timely annotation support for unknown utterances, false positiveand new utterances
• Creating and maintaining testing issues in JIRA or any other tool as stipulated.
• Produce detailed status reports, track action, and write minutes and manage progress meetings,so that all stakeholders are aware of progress and any challenges.
• Understand of use cases (in chatbot) and end to end flow of new rollout (Training will be provided)
• Preparation of test data as required to support effective testing.
• Collaborate with tech and end users on issue resolution.
• Support ad-hoc support for operational tasks and customer experience related projects.
• Perform work with minimum errors and inaccuracies with limited supervision.
• Flexible and willing to support other duties as assigned.

• Education – Diploma or bachelor’s degree preferably in business or Computer Science IT
• At least 2-3 years working experience in IT.
• Excellent command of Microsoft Excel, PowerPoint, Outlook Word.
• Knowledge of Microsoft SharePoint is a plus.
• Detail-oriented with excellent organizational skills.
• Good team player and must be able to interact with team members at all levels to manage and completevaried projects and assignments.
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
• Motivated, self-starter with analytical mindset.
• Experience working on Jira, Confluence will be an advantage.