We’re looking for a candidate to fill this position in an exciting company.
Provide efficient, effective, and timely annotation support for unknown utterances, false positiveand new utterances
Creating and maintaining testing issues in JIRA or any other tool as stipulated.
Produce detailed status reports, track action, and write minutes and manage progress meetings,so that all stakeholders are aware of progress and any challenges.
Understand of use cases (in chatbot) and end to end flow of new rollout (Training will be provided)
Preparation of test data as required to support effective testing.
Collaborate with tech and end users on issue resolution.
Support ad-hoc support for operational tasks and customer experience related projects.
Perform work with minimum errors and inaccuracies with limited supervision.
Flexible and willing to support other duties as assigned.
Education – Diploma or bachelor’s degree preferably in business or Computer Science IT
At least 2-3 years working experience in IT.
Excellent command of Microsoft Excel, PowerPoint, Outlook Word.
Knowledge of Microsoft SharePoint is a plus.
Detail-oriented with excellent organizational skills.
Good team player and must be able to interact with team members at all levels to manage and completevaried projects and assignments.
Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
Motivated, self-starter with analytical mindset.
Experience working on Jira, Confluence will be an advantage.