Senior Associate / Associate, Business Analyst, Regional Consumer Banking Operations, Technology & Operations Permanent

Business Function
Regional CBGO Strategic Initiatives focuses on delivering scalable and efficient processing capabilities across the region. This role will provide the leadership in ensuring the successful implementation of such initiatives, working with Technology teams, Business Units as well as Customer Centre and Operations teams.
Work closely with Business Units, Customer Centre teams, Operation teams and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing.
Responsibilities

• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations across DBS
• Liaise with senior stakeholders on initiatives – from conceptualization to implementation.
• To conduct requirement gathering workshop, review and documenting requirements artefacts
• To review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support, production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project

Requirements

• Bachelor Degree holder
• At least 3-5 years experience in system development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in Consumer Banking Operations and / or Customer Centre areas.
• Proven track record and experience in managing change management projects
• A hands-on team player who is able to see the big picture, possesses a can-do attitude and able to handle ambiguity
• Strong interpersonal, coordination, planning skills and teamwork
• Customer journey and Employee journey focus.
• Candidate must be able to work in DAH (Changi Business Park)

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements