Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
Our community of game changers at OCBC builds for the future; think Ambitious goals, act with a strong Belief and execute with Courage and agility to drive impact. These ABCs sit at the centre of our culture of change and innovation. Be a Group Leader with Emerging Business at OCBC, and join our community of game changers.
What you’ll do
Work closely with Business Head in strategic planning and implementation of business initiatives to ensure sustainable growth of unsecured lending business, in line with 5 year business strategy.
To fulfil financial key performance indicators and drivers through effective sales management.
To ensure customers that we acquire for loans are in line with lending business’ strategy of profitability, while balancing risk.
To ensure effective implementation of risk management framework including regulatory, operational and fraud risks.
To ensure effective cross-sell of Insurance products by team members including cross collaboration referrals to other departments within the bank.
Work closely with internal partners and stakeholders – Group Risk, Small Business Loans, Operation Management Unit to ensure smooth running of business operations.
To champion issues relating to loans acquisition including customer complaints and escalated issues.
Engaging team members at all levels to ensure a highly engaged and productive team.
Instil a proper people culture of honesty, integrity, fair dealing, trust and appreciation to protect the bank against reputational risks and operational losses.
Ensure effective functioning of the Fair Dealing governance framework in order to deliver Fair Dealing outcomes for customers.
Coaching and development of team members, including periodic reviews and career conversations to identify suitable candidates for stretch assignments including cross-functional projects and overseas postings.
To instil a customer service oriented culture and manage complaints effectively to protect and enhance the Bank’s franchise.
To continuously identify areas for improvement and innovation in order to ensure that the bank continues to stay relevant to customers and to build for the future.
What you bring
At least 8 years’ experience in the banking and financial services industry with a strong track record in financial products.
Possess management experience, preferably managing sales team.
Strong interpersonal and communication skills
Effective management skills with strong leadership qualities
Possess initiative, drive and ability to work independently as well as in a team
Dynamic, adaptable and able to work in a fast-pace environment.