We’re looking for a candidate to fill this position in an exciting company.
Ensure regional projects are delivered on time and with high customer satisfaction in order to de-risk software license revenue recognition in support of the regional sales pipeline
Achieve agreed billable utilization targets to ensure efficient use of resources, while managing appropriate regional activities, travel, project preparation, vacation, training etc. Provide meaningful and insightful measurement data regarding the effectiveness and efficiency of the delivery practice.
Work closely with the Project Management office, pre-sales teams and the sales team to establish a repeatable, scalable pre‐sales to implementation delivery to technical support handover process
Participate in the scoping, construction, review and approval of project proposals (scope, level of effort estimates, and schedules) and Statements of Work
Participate as a senior member of the Professional Services Management Team. Contribute to the development of strategic goals, enablement programs, and positioning.
Provide support and guidance to team regarding technical, delivery, and operational issues and help them work through both internal and external escalations.
Oversee personal development plans for all consulting and team management resources within the regional professional services organization.
Work with the Project Management office to efficiently resource engagements, mitigate risk, and manage delivery timelines
Work with the regional client engagement teams in developing and maintaining strong relationships with senior financial crime and compliance operations and IT personnel of key regional customers
Align with key sales leaders and regional pre-sales teams to gauge market needs and anticipate demand – volume, technology, geography, and capacity planning
Experience owning and delivering against commercial objectives such as services bookings, utilization, license revenue in an enterprise software organization.
10+ years in successfully managing and working in highly complex software implementation projects.
Leads by example. Strong work ethic, teamwork skills and ability to be self-directed and resourceful.
Excellent written, oral communication and presentation skills along with strong interpersonal skills and relationship building.
Track record of strong internal and external stakeholder management and negotiation with a keen focus on finding win/win solutions.
Customer service focus & commitment to quality, responsibility, & high work standards.
Strong self-starter with organizational skills, multi-tasker and ability to prioritize well in a fast paced, dynamic work environment.
Analytical and creative problem solving skills, questioning and feedback skills.
Enjoys being the “Coach”. Help team members achieve and exceed their goals.
You are a fast learner and you enjoy learning new concepts and technology and determining how to best implement.
Effectively gives/receives feedback; demonstrated ability to establish/meet deadlines.
Technical familiarity with enterprise software technologies such as relational databases and web-application middleware