Program Experience Manager Permanent

We’re looking for a candidate to fill this position in an exciting company.

• Partner with Retail, Store Operations and other cross functional teams (Services, Product Marketing, Marcom, Public Relations etc) to support the creative and operational execution of new experiences and content for the region.
• Manage workflow for multiple projects simultaneously to ensure appropriate lead times for flawless execution, asset creation, feedback, collaboration and reviews
• Support the development of all scalable guidelines and templates to enable consistent content and experience execution regionally
• Collect and review content KPIs and address any issues or opportunities for improvement
• Deliver and facilitate test or pilot sessions in-store to gather feedback and integrate learnings for future experience development
• Maintain a close connection to stores and Head of Programmings, so their insights for new experiences and content are good and current
• Maintain a regional perspective on consumer technology, education, entertainment and social media trends

• Proven passion for creativity, learning and culture.
• Resourceful, creative and results oriented, while working with high energy
• Superior written and verbal communication skills
• Extremely well organised, methodical and efficient, with the ability to independently problem solve in realtime
• Collaborative, hands-on approach to work
• Flexible project management style with the ability to adapt and effect change efficiently and quickly
• Discreet and professional with excellent collaboration, verbal and written communication and networking skills
• Thorough understanding and steady pulse on emerging digital content, live experience trends, and cultural trends
• Candidates with a background in experience design will be a plus
• 4+ years professional experience in content creation, copywriting or learning and engagement