Processing Specialist, Account Services, GO&T Permanent

• To handle daily processing / data input of customer requests on timely and accurate basis.
• Process / perform data entry for all verified requests on timely and accurate basis
• Check that all amendments made on the forms are properly countersigned
• Verify completeness of all forms received from sources and ensure all requests are properly authorized (according to signing mandates) before handling over to Maker for processing
• Check that all amendments made on the forms are properly countersigned
• Perform AML check
• Check and ensure all input performed by the Maker are accurate on the same day via online system check / online system approval
• Attend to enquires on processing status of customer request / any issues pertaining to the request handling
• Resolve complaint and ensure appropriate actions are taken to minise the impacts and prevent future occurrence
• To handle exception cases & escalate to Team Lead, if necessary
• Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary
• Ensure all the requests are being attended by EOD
• Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Promote quality awareness among staff
• Perform any ad-hoc assignments given by the Team Lead / Head of Section/ Head of Department
• Supervise & manage a team and ensure they comply with the stipulated guidelines / procedures as in the SLA stipulated
• Promote teamwork amount staff
• Support Team Lead in resource planning & delivery through Management Operating System (MOS)
• Provide guidance to the maker / checkers on day to day operations and train new staff on policies and procedures
• Assist Team Lead in gathering accurate statistics for input into MOS template
• Assist Team Lead to review and update process maps / procedures
• Review & explore opportunities for processes improvement
• Perform periodic staff appraisal
• Arrange cross-training for the staff within the team to enrich their job scope

Qualifications

• Good written and oral communication skills and able to interact with people at various levels
• Good time m
• Good written and oral communication skills and able to interact with people at various levels
• Good time management and ability to prioritize tasks effectively based on the time criticality of the tasks
• Possess drive, team-spirit and a strong team player
• Innovative mindset and able to improve processes to increase efficiency
• anagement and ability to prioritize tasks effectively based on the time criticality of the tasks
• Possess drive, team-spirit and a strong team player
• Innovative mindset and able to improve processes to increase efficiency