Partner Permanent

Leadership, Management, Growth and Representation of the Centre.

Grow the presence and centre through effective internal and external positioning and support of business development:

• Represent the unit with local and foreign clients
• Represent the centre internally and externally throu h information share, presentations, participation in RFI / RFP responses, pricing discussions, etc.
• Support Client Visits correctly represent the Centre and the potential
• Review Compensation & Benefits / Costing and Pricing for deals.
• Work together with onsite (Europe / USA) and Offshore (Client Partners and Delivery /
• Account Managers to build the centre value proposition for clients and to ensure smooth and quality delivery.
• Build a go-to-market strategy for selling our services along with other Centre Leaders
• Cooperate with other Centre Leaders to ensure the best delivery value proposition for the customer and to grow the Delivery footprint collaboratively.
• Work intensively with Delivery Managers (local & global) to ensure smooth delivery and customer as well as employee satisfaction.
• Support local Delivery Managers for stability & growth in their accounts. Work with the Delivery Managers to streamline the global delivery model at the centre to deliver more value to the customer
• Work with the Delivery Managers and Delivery Excellence Group to define and implement best practices across projects
• Coaching and mentoring employees

Oversee day-to-day running and operations of the centre with the Operations & Support teams:

• Manage the infrastructure and plan for present and future infrastructure growth needs
• Manage location BCP and work with BCM team towards the adequate BCP solutions for the centre and its projects
• Prepare budgets, manage P&L and associated components like utilization, expenses, etc. as per budget
• Review & oversee centre financials and Report on Centre status and health (financials, pipeline, growth, delivery stability) on a monthly basis.
• Manage finance and administration operations
• Responsible for guiding the global and corporate Finance & Tax teams on matters of compliance with local finance and tax regulations, keeping abreast of changes, etc.
• Support Health-and-Safety initiatives and Audits (internal and external)
• Support and grow initiatives like Outreach and Diversity

Required experience and skills:

• Good understanding of Service Centre & IT & Business process Outsourcing business. Those with International experience would have a distinct advantage.
• Experience in leading a multi-faceted Delivery Centre business will be preferred.
• Experience with a Global Delivery Model would be of advantage.
• Leadership skills are mandatory along with good Management skills.
• Functional knowledge and experience in Finance & Accounting would complement the management skills.
• Fluent English, other foreign language would be an added advantage.
• Ability to handle customer presentations and client meetings efficiently and with confidence and be an excellent senior representative of the Company.
• Experience in growing teams (ramp-up) and managing the overall infra and support along with the growth.
• Global Travel might be required.
• Minimum 20+ Years