Operations Manager, Corporate Action (Associate Director) Permanent NEW

Main Duties

• Own and govern the control framework of the team (eg. EOD checklist, incident management, timely breaks management, etc.)
• Review and implement new business processes into the team
• Own and govern the processes are executed in line with the SOPs and ensure team members understand their roles
• Own and govern the client delivery framework and ensure team members understand the Client Experience and how they impact it
• Own the exceptions and escalations in the team and facilitate completion when necessary ad hoc tasks as assigned by Line Manager/HOD
• Face off to Internal and External stakeholders (e.g. Audit, Compliance, Products team, custodians, counterparties etc.)
• Participate in Corporate Action workflow workshops organized by project team and vendors
• Perform GAP analyses and work with users and Change the bank team to document the business requirements for all the processes and project changes required
• Support business to define, design, develop and implement the new “To-Be” processes base on market best practice
• Review and provide feedback on Functional Specifications for Corporate Action Workflow
• Work with project working group on testing scenarios and test pack for UAT
• Organize and perform training of the new processes for the team

Qualifications

• 8 to 10 years of business in Corporate Actions processing
• Understanding of project life cycles, project planning and project management methodologies
• Proficient use of MS Visio, Microsoft Office, MS Project
• Experience with Financial applications such as T24, Swifts, IntelliMatch or equivalent will be an added advantage
• Excellent relationship building and communication skills
• High degree of initiative and previous experience working with cross functional teams towards effective process or system solutions