About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The purpose of this role is to act as the single point of contact (‘SPOC’) within the second-line OR for the Client Coverage Business in respect of all Operational Risk matters, collaborating as appropriate with other CROs of OR Functions and Centres of Expertise (‘COEs’).
Client Coverage business covers Client onboarding & Due Diligence including Client Tax, Credit & Credit Monitoring, Support for Integrated Middle Office owned Processes, Loan & Agency Operations. 2 nd line owned Credit Risk Processes, Group Special Assets and Credit & Portfolio Management business processes among others across all key PRTs.
This role includes responsibility for monitoring and challenging that the Business meets their obligations under the various Principle Risk Type frameworks, in the context of the Operational Risk Type Framework (‘ORTF’), and that breaches / weaknesses are appropriately identified and escalated. This is discharged in part through collaboration with other second-line risk teams (including Operational Risk and COEs) as well as enterprise-wide SMEs. SPOC team will also be supported by a pool of shared resources covering CCIB Client Coverage portfolio.
We expect the role holder to demonstrate First line and/or 2 nd line SME skills & expertise in one or more of the business process areas of client coverage with a special focus on Credit risk, and Credit Risk control. Someone who is a demonstrated strong learner and/or well versed with processes and standards management and defining measurable control standards. Preference for candidates who also bring notable, demonstrated strong policy/framework implementation and Change management/project management experience or new age expertise in Information & Cyber Security, Data Analytics and Agile Program Management.
SPOC’s coverage includes all Second Line responsibilities within the Group’s Enterprise Risk Management Framework (‘ERMF’). This includes oversight, review and challenge of all risk decision making within CCIB Client Coverage.
The role holder has a responsibility for ensuring full adherence by CCIB Client Coverage with the ORTF in particular, as this brings together Second-Line responsibilities across several PRTs, alongside other sub-Risk Types (as defined therein). An understanding of the interplay between the ORTF and all Risk Type Frameworks is a requirement for this role.
Operational Risk spans an array of potential for financial loss and negative impact on our clients and providers of capital. A developed understanding of this potential and the business case for minimising loss and impact is a requirement for this role.
From a regulatory perspective, both Section 320 of the European Union Capital Requirements Regulation (CRR) and the Bank for International Settlements, Principles for the Sound Management of Operational Risk outline the need for banks to demonstrate the ability to identify their exposures to Operational Risk and have in place an appropriate system of monitoring and control, Understanding this and other relevant regulatory requirements and guidance in respect of Operational Risk is a requirement for this role.
Majority of the Group’s Operational Risk management is performed and owned in the First-Line, including CCIB Client Coverage. The Group’s Operational Risk team (whether embedded in Country functions, or housed at a Group-level, collectively ‘GORT’) is responsible for monitoring and ensuring that Operational Risk is appropriately identified, assessed, understood/calibrated, controlled and managed within the approved Operational Risk Appetite. GORT is also responsible for ensuring appropriate escalation, follow-up and learning from Operational Risk Events / Incidents. GORT, working in partnership with the first line, is responsible for ensuring the adherence to the ORTF. The role-holder is expected to take the lead in delivering on these GORT responsibilities for the Business.
The role-holder is required to understand the role and responsibilities of the GORT as a whole and how these are discharged by the team, actively contributing to development and improvement in the same, as well as to remain informed of pertinent industry and organisational developments.
The role-holder is also responsible for taking a lead in ensuring that CCIB Client Coverage adheres to agreed Operational Risk Appetite, including supporting CCIB Client Coverage in defining its Operational Risk strategy in conjunction with Group Internal Audit. This includes the challenging of the Business strategy and Corporate Plan and seeking to embed awareness and engagement with all Operational Risk sub-types across the Business.
This will be achieved through partnership, challenge and control as follows:
People and Talent
Regulatory & Business Conduct