We’re looking for a candidate to fill this position in an exciting company.
Monitors payment trends and evaluates impact to collections portfolio and relay these to management
identify champion and challenge for Collections and develop tracking of the tested result.
Provides accurate information to support management decision making and business strategies
Responsible for performance monitoring, capacity review, and MIS Support for operations
Direct the development, execution and performance tracking of collections and recovery strategies to drive operational effectiveness and efficiency gains.
Developing customer contact strategies focusing on segmentation to identify best channel, time and frequency to engage with customers.
Provide subject matter expertise in the development of collections scorecard models.
Help optimize digital contact and call dialer schedules as well as messaging to improve contact rate, prevent charge-offs and increase collected amounts.
Deliver recommendations to Sr. Management to further optimize performance.
Provide operations with recommendations on volume and resource allocation across queues and to ensure appropriate staffing levels based on expected volume levels.
Manage the development of analysts across operational analytics, dialer, incentives, and workforce management.
Bachelor’s degree or above in Mathematics, Statistics, Data Science, Economics or related field required.
Strong analytical skills and business acumen with experience in collections and operations for consumer portfolios.
3-5 years Collections Operations management experience.
Expertise in statistics, structured and unstructured data analytics, predictive modeling and data visualization
Comfortable making decisions supporting change and recommending new approaches to the way we do business.
Possess strong communication skills, especially the ability to explain system and technical topics to others who may have minimal technical skills, detail oriented and maintains the highest productivity and quality levels.
Superior analytical and critical thinking skills.
Ability to identify and articulate strategic opportunities to transform the collections and remarketing functions to drive superior business results.
Understanding of operational and regulatory risks associated with current industry practices and trends.
Proficient in MS Excel, SQL, Power BI and other office applications