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Customer Success Group
The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, web and marketing automation. We’re driven by a deep understanding of marketers’ needs-because we’re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Being the pioneers in cloud computing, we offer an even more superior experience to our customers and employees. By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth.
About the position
Being a key member of Marketing Cloud’s Professional Services team, Marketing Cloud Solution Architects (SA) are experienced technology consultants who can understand and deliver to our customer’s strategic digital marketing vision and goals. Serving as hands-on advisors to our customers, you will lead on consultative engagements with complex enterprise customers, translating their requirements into solution designs that can be implemented and scale. With a combination of strong interpersonal skills, technical expertise and marketing domain knowledge, you will drive customer success and deliver on customer ROI in their marketing
transformation efforts. You will work hand in hand with customer stakeholders (both IT and marketing) to provide thought leadership on the art-of-possible with our marketing technology offerings, deriving requirements and designing comprehensive marketing solutions. You will collaborate closely with the strategy and technical architect team members to assess and document on the solution options based on best practices, customer objectives and constraints. You will be presenting opinionated recommendations, guiding our customers in navigating through challenges faced in their digital marketing transformation and implementation efforts.
Desirable Experience / Skills
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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