OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
ENABLING THE DIGITAL WORLD
Opentext (OT) enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.
We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.
The PS Manager role is responsible for working with the Sales Team and leading consulting teams in delivering quality implementations to Opentext clients. This role is key to the development of new business from within existing accounts as well as working to land new prospects with the Sales team and through services sales. PS Manager provide oversight and management to implementations. This includes project scope, sizing, efforts and cost. A high focus is on team management, client success and financial management of project estimates and margins.
Opentext Consulting provides advice and guidance to our clients and partners on how to best adopt OT best practice. PS Manager lead services efforts with clients, partners, and our staff to ensure Customer Success and continued Business Development. Successful candidate will have experience with consulting leadership roles within the Government/Financial Services/Insurance etc.
Description of Essential Duties and Responsibilities
Represent Professional Services as the leader at multiple accounts. On occasion may be dedicated to a single account. Provide quality assurance for assigned team of PS staff and partners as they:
Structure implementation approach for new opportunities, including staffing strategy (client, alliance partner and Opentext consultants) and quantification of business benefits (ROI).
Direct project delivery including project progress tracking, change control, and the overall governance process.
Access, secure and leverage appropriate resources (including the proposal process, staffing calls, triage and situation management, support, and partners) to ensure successful delivery.
Deliver the sold project margin goal by managing write-offs and staff assignments within the project budget
Ensure effective client project governance structure and activities are in place.
Responsible for business development within assigned portfolio of accounts. This includes both license Permeation and Radiation as well as Services.
Enabling new account pursuit activities with the sales force including solution conceptualization, project and implementation sizing, writing SOWs and obtaining client signature and support.
Act as a “closer” in business development process for services work orders.
Responsible for a weekly project focused revenue and booking forecast. Responsibilities include interfacing with sales and clients to define the iterative components of the overall solution roadmap, estimating project cost & duration, and managing opportunities through the financial forecast cycle.
Facilitate services pipeline growth by actively listening for and capturing new services opportunities in target accounts.
Coaching and Mentoring
Supporting Engagement Manager’s, Lead Architects and Consultants in the development of their consulting and client presentation skills.
Achieve quarterly revenue and margin contribution goals across their assigned portfolio.
Contributes and helps to drive Industry / Regional strategy across the organization . Strategy to include repeatable and reusable services approach, sales, framework development, organizational requirements, staff development, etc.
Additional Preferred Qualifications:
BA / BS – Business or Technical Degree preferred
Minimum 10+ years’ experience in professional services program and services sales and operations management roles
Working experience in a Professional Services environment managing large and mid-sized Business Process Management(BPM) or Enterprise Content Management solution (ECM) and in general technologist
Minimum of 8-10 years of experience in project/delivery management
At least 7 years’ experience with large complex systems deployments
PMP or equivalent certifications
Supporting qualifications AGILE, SCRUM, RUP an asset
Experience working projects in a matrix environment, across industries
Strong interpersonal, verbal, presentation, negotiation and writing skills
Extremely strong Microsoft Project, MS Office capabilities
On time, on budget, project delivery with minimal escalations
Experience with ECM, BPM and/or SAP is an asset.
Core Opentext Competencies:
Is dedicated to meeting the expectations and requirements of internal and external customers
Establishes and maintains effective relationships with customers and gains their trust and respect
Gets first hand customer information and uses it for improvements in products and services
Acts with customers in mind
Drive for Results
Can be counted on to exceed goals successfully
Enjoys working hard and seizes more opportunities than others
Is constantly and consistently performing at their best
Steadfastly pushes self and others
Integrity and Trust
Practices what he/she preaches
Doesn’t misrepresent themselves for personal gain
Can present the unvarnished truth in an appropriate and helpful manner
Encourages collaboration and is seen as a team player; cooperative
Looks to build lateral cross boundary relations
Makes recommendations that are best for the team
Listens and engages in discussions around work
Uses rigorous logic and creative methods to solve difficult problems with effective solutions
Pursues better solutions, by asking penetrating questions and looking for hidden patterns
Can see opportunities and synergy where others can’t
Knows how to organize people and resources and lead them to the end goal
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact ).