The Manager plays a supporting role in account processing, reconciliation, documentation, and reporting in relation to both equities and derivative trading to the Head of Section. The responsibilities encompass maintaining and checking of customer requests and documents relating to account opening and service requests. Ensure daily transactions are processed timely in accordance with daily service level Indicators to ensure no outstanding requests when reconciliation is performed. The manage must be detailed when processing the numerous accounts opening and maintenance requests received on daily basis. Teamwork is essential to deliver desired result and to foster collaboration with various internal and external stakeholders. Roles and Responsibilities: • Responsible for processing of equity and derivative maintenance request timely and accurately within Service Level Indicators. • Responsible for daily reconciliation checks to ensure no delay in processing and notifications to customers are sent promptly • Investigate and resolve feedback timely when received from various OCBC Securities stakeholders. • Responsible for preparation of statistics for daily and monthly management reporting. • Ensure standard operating procedures are adhered during processing of applications and requests. • Ensure all risk gaps in processing are promptly addressed when discovered and promptly escalated to Team Lead or Head of Section. • Manage the document management process of the team to ensure document are captured timely into the image depositary system. • Manage conduct interview, orientation and oversee the training of new temp employees. • Redeployment of duties when deemed fit by Team Lead due to changes in operation demands. • Front and support service improvement initiatives when required in addition to BAU duties.
Qualifications Requirements • Minimum 2 years of experience supervising of managing a team. • Process positive attitude towards learning new roles and adapting to changes in operations. • Self-discipline, possess initiative and leadership ability to motivate members to function as a team effectively. • Possess problem solving skills with excellent verbal/written communication and interpersonal skills. • Eye for details and meticulous in handing the daily tasks assigned. • Able to handle tight timeline and delivery work within Service Level Indicators. • Pro-active with the ability to work independently and a strong team player are essential attributes. • Proficient in Microsoft Office applications. (MS Teams, MS words, Excel) • Proficient in Client Onboarding process and system, SGX WebFE are added advantages. • Process experience in projects and UAT for new initiatives are added advantages.