We’re looking for a candidate to fill this position in an exciting company.
Customer Care: Lead a team of Customer Care agents to provide administrative support to the commercial team and customer service-related support to trade partners.
Systems & Order Methods: Define order method approach for entire retail universe, applying different methods for different customer groups. Continuously explore new system functionalities to deliver an enhanced, seamless ordering experience from all available platforms.
Process Management: Liaise effectively with stakeholders to ensure zero downtime in all Commercial operations. Establish and own best practices for all E-Commerce related matters, and drive projects that improve overall processes and workflows.
Trade Activation: Implement trade activation strategy, trade activation events and long-term loyalty trade programs. In collaboration with Procurement, manage local agencies & vendors to develop and execute various trade events & plans, trade, and digital materials per Global/ local guidelines.
Performance reporting & analytics: Analyse tools performance, user experience and capabilities to ensure that they support business operations efficiently and effectively. Manage resources to deliver business / function priorities. Perform regular performance review and monitoring and recommend improvements to customer journey / experience.
You will need to possess at least 4 years of experience in a commercial role within the FMCG industry. Team management experience is preferred.