IT Specialist Permanent

We are the market leader in pricing, trading and hedging complex digital assets. On an average day, we trade between $500mm to $3bn in cash, futures, swaps, options and other derivatives. We are an active liquidity provider on all major electronic exchanges and blockchain protocols, and have traded over $500bn across all products and categories in the past 36 months.

Our core value is building strong relationships with our clients; helping them buy and sell digital assets, earn yield, manage risk and access liquidity. We are a team of 300+ dynamic, entrepreneurial technologists, quantitative researchers, traders and engineers on a mission to enable frictionless markets. We operate around the clock and around the globe, with 7 global offices across Asia, Europe and North America.

Our firm offers world-class technology infrastructure and research capabilities, but we are still unconstrained and nimble enough to remain deeply entrepreneurial. We are always interested in people who have an appetite for taking calculated risk, demonstrate a high level of original thinking and intellectual curiosity.

Website:

Location: Flexible

Job Responsibilities：
To handle daily in-house client support (Wintel and MAC)
Account administration for local systems
Network support, Monitor and solve on site network issues
Daily Data backup/ e-mail/ Internet Monitoring
Daily check of IT environment to make sure services availabilities.
Maintain Customer Satisfaction level and good communication with all users
Maintain site inventory list for all IT assets of hardware and software（HK）
Handle ad-hoc projects if required

Job Requirements：
3-5 years experience in IT technical support role
Multinational company experience preferred
ITIL tools experience preferred
Project management experience preferred
IT related certificate MCSE, CCNA, CLP is advantage
Must be fluent in English and Mandarin