Who we’re looking for
Reporting to the GT Client Services Manager, APAC, the responsibility of the IT Service Manager will be to ensure consistent, high quality delivery of IT Services to the business by enforcing the Global Service Management principles across the APAC region. The role will primarily cover a range of ITSM processes, which includes but not limited to Incident Management, Request management, Change management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, Hardware Asset and Configuration Management, ensuring alignment to global standards whilst doing so. In addition, the role includes a responsibility of providing operational oversight of the Penang Service Desk operation, ensuring day to day operations key performance indicators are met, and driving value from the provider.
The role will cover from the APAC start of day and requires a flexible and priority driven work approach as service escalations will require immediate response. Some activities may need to be performed outside core business hours, and include being on-call during weekends and public holidays. The candidate will be expected to work collaboratively with other colleagues, IT suppliers and partners; both locally, within region and globally. Good communication skill is a must, both to business users and others within Global Technology. The candidate will be expected to design, manage and on-board services and processes through Continual Service Improvement, and play an instrumental delivery role within formal projects or BAU initiatives.
IT at Schroders is not just about technology; it’s about problem solving using cutting edge technology to support the business and deliver high end solutions. We encourage innovation and value excellence. We are a global function that’s managed locally and this allows us to develop and deploy systems and processes across our international offices. To learn how we’ve grown, explore our interactive timeline to see how we’ve been shaping financial futures since our very beginnings. The GT IPS team provides high quality support and project/change capability for all infrastructure components both in Singapore and across the Asia-Pacific region, working closely as part of the global team.
What You Will Do
The Knowledge, Experience and Qualifications That You Need
The Knowledge, Experience and Qualifications That Will Help
What you’ll be like