Provide on-site end-to-end Integrated Systems Management Service (SMO) support.
Manage various stakeholders in the Authority’s appointed meetings.
Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA.
Ensure adequate governance (i.e. system and process controls) are in place to maintain oversight of compliance status and ensure the Systems adhere to applicable standards, policies, directives and guidelines.
Constantly track, mitigate and patch security vulnerabilities to eliminate or minimise risk exposure and improve the cyber resiliency of the Systems.
Ensure asset inventory (comprising hardware, software, network equipment, etc.) are maintained and updated regularly for the Systems
Investigate and resolve issues pertaining to Systems or backbone infrastructure
Support the Integrated Logistics Support such as publication management, spare review management and competency management
Maintain oversight and review the Obsolescence Management plan for all Systems
Drive digital transformation in areas of Operational efficiency, Governance & Compliance and Cyber Security
Perform tech refresh for Systems
Degree in IT or a related subject with at least 5 years of working experience in IT projects
Good technical knowledge in network diagnosis and troubleshooting
Proven experience with LAN, WAN and WLAN data networking operations support
Proven analytical and problem-solving abilities.
Highly self-motivated and directed, with keen attention to detail.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Good communication and writing skills
Please submit resumes to with the following details in MS Word format:
Position applying for
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R
We regret that only shortlisted candidates will be notified.