• Undertake Business-As-Usual responsibilities in supporting FAST-related systems
• Work with users and vendor on issues, follow up and resolution for Cash Management and Payment systems.
• Work with cross functional teams to identify and resolve root cause of a problem.
• Perform due diligence when taking over from project teams into BAU mode.
• Manage the BAU Software Release cycles.
• Participate in Disaster Recovery and Business Continuity exercises
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Perform system review and propose improvement and prevention measures on current systems.
• Have a quality mind-set with prevention attitude to attain zero defects