The Sales Support Analyst is an intermediate level position responsible for providing a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to provide support/ancillary services to sales people and across all client segments.
Assist multiple production support functions and aid partners in fulfilling sales requirements; design and implement process improvements
Monitor controls based on regulatory and reporting requirements
Aid in the customer service process to ensure satisfactory customer service
Assist the delivery and administration of access media as well as sales tools
Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media
Review and provide training material to sales and operations
Support new products, promotions, and projects defined by the business
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
0-2 years of relevant experience
Previous banking/analytics experience preferred
Proficient computer skills with a focus on Microsoft Office applications
Working knowledge of related industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Consumer Sales
Job Family: Consumer Sales Support
Time Type: Full time
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