We’re looking for a candidate to fill this position in an exciting company.
Provide leadership, direction and vision in the development, implementation and delivery of a diverse shared service portfolio of Finance, Human Resource, IT and Procurement across the organization for about 10,000 employees.
Develop, review and execute clear strategies to address the organization’s critical focus on enhancing the customer experience, operational discipline and university-wide areas of scalability and efficiency, performance improvement and service enhancement.
Develop and foster strong relationships with key stakeholders and leaders, establish performance standards and feedback channels.
Work with stakeholders to identify service improvement and innovation opportunities and oversees the creation of service roadmaps.
Define and enlarge the scope of services for the purpose of efficiency and cost benefits for the organization.
Define and ensure the implementation of Service Level Agreements; set standards for quality and ensure that operational activities are implemented and meet the established standards in accordance with recognized procedures and guidelines.
Create a culture of innovation, continuous improvement and excellence in customer service, performance across a diverse portfolio of activities.
Develop thought leadership on emerging areas of best practice for shared services. Participate in benchmarking exercises to drive ongoing improvement in service standards.
Minimum 15+ years of experience in managing large shared services center.
Proven leadership skills in managing team size of minimum 100 staff.
Minimum requirement to have at least managed two functions stated above
Experienced in leading multi-workstreams and change management projects.
Possess a strong level of business acumen, ability to address future challenges and opportunities, often in an ambiguous environment.
Demonstrated ability to manage operational issues in large complex organizations, transform, implement projects and manage change effectively.
Strong influencing skills and build rapport easily with the ability to influence a range of internal and external, technical and non-technical stakeholders.
Experience in developing and delivering performance against Service Level Agreements.
Significant experience in project management, and data analytics and reporting.