Head of Production Management, Group Consumer Banking and Big Data Analytics Technology, Techno[…] Permanent

We’re looking for a candidate to fill this position in an exciting company.

• Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
• Scope includes all systems components (applications and supporting infrastructure) supporting the Consumer Finance platform
• Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.
• Manage high severity incidents with customer impact with focus of recovering services as soon as possible
• Drive root cause analysis to prevent recurrence of problem incidents
• Manage activities to ensure availability of applications meets SLAs
• Manage business volumes against IT resources allocated to ensure adequate capacity
• Manage patch management strategy
• Manage certificate and encryption key renewals
• Manage direct reports, ensuring correct performance metrics are set and regular interventions are in place to achieve quality outcomes
• Drive continuous improvement within the teams

• Significant and solid experience in application support across banking applications
• At least 10 years + of working experience within a technology organization
• Experience driving major transformation programmes for production resilience and performance, and client experience
• Strong understanding of any one on payments, cards, unsecured lending, core banking, customer management domain
• Prior knowledge on Cards systems and Modules on mainframe, vision+
• Good understanding of Core Java 8, Cloud Foundry (or equivalent), Amazon Web Services (or equivalent), relational and non-relational databases, and Linux, Unix systems
• Experience in Agile and Test Driven Development (TDD) methodologies
• Experience with high availability, high-scale, and performant systems.
• Experience with managing cloud architecture based environment is highly desired.
• Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
• Experience of leading, coaching, mentoring and managing technical teams
• Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
• Solid experience within Technology and Application Support
• Strong analytical and problem solving skills
• Excellent written and verbal reasoning and communication skills
• Ability to lead teams (direct and matrix managed)
• Ability to work across organizational boundaries, leverage networks and drive solutions