This management function is responsible for the smooth operation of the IT infrastructure (Data Centre, Private and Public Cloud Infrastructure, Middleware and Databases as well as the Deployment).
In this role, you will align delivery requirements with existing service delivery standards, with the aim of maintaining and growing customer satisfaction. From a line management perspective, you will report directly to the Group’s Head of Global Platform Operations and have a close interaction with the local head of Business Technology Centre.
Responsible for the 24/7 operations of our IaaS and PaaS and security components and for the continual improvement of the quality of service
Responsibility for around twenty employees in Singapore and the possibility of growth in Australia and other regions in APAC
On-boarding of new IaaS/PaaS environments for new clients according the specified requirements
Support in the implementation and deployments according to specifications and commissioned by the departments
Conduction of daily ODR meetings to ensure the daily business and related processes (Incident, Change, Problem management)
Conduction of weekly CAB meetings and approvals.
Governance and monitoring our IT service providers on the basis of SLA and requirement
Supporting Release Management
Provide proactive monitoring and alerting of core banking systems, front office workstations and third-party systems at infrastructure and application level
Working closely with the regional Service Delivery Management teams for IT Support Services to help plan support plans, shifts and escalations to support 24/7 operations
Manager on Duty and on-call service within the scope of operational requirements
Sporadic travel to other Avaloq locations
What you need
University degree in information management or business engineering with master’s degree or equivalent
8+ years of experience in operations and providing IT services for customers in the banking sector, with at least 5 years in direct leadership positions
Strong experience with ITIL processes, certification is considered a plus
Excellent interpersonal and customer-oriented skills
Excellent proven problem solving skills
Ability to work effectively under pressure and frequently changing priorities
Self-motivated with the ability and desire to take responsibility for the position of this group and develop it further