Head of Operations, M-DAQ Permanent

About M-DAQ Pte. Ltd.

M-DAQ builds over-the-top (OTT) applications to facilitate cross-border business for various industries. These include securities markets, e-Commerce platforms and payment solutions providers. M-DAQ achieves this through our proprietary technology, together with the remittance license awarded by the Monetary Authority of Singapore. M-DAQ was awarded “Best Tech Company To Work For 2019” by Singapore Computer Society (SCS).

M-DAQ is a high-growth FinTech start-up that focuses on proprietary best-in-class corporate FX solutions across Asia. We have to date processed over $10 billion in FX transactions and generated hundreds of millions of dollars in revenue for our partners and savings for their end-customers. Having recently concluded our Series D financing round, we have exciting plans to leverage our FX expertise in even more verticals.

We are now looking for a Head of Operations, which is a new headcount, to join us in our next phase of growth. You will be givensubstantial trust and responsibility, along with opportunities to make a huge difference in our organisation.

Why Us?

• Have a positive impact to the world’s economy by creating a World without Currency BordersTM

• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace

Key Responsibilities

• Design, implement, and monitor overall operations for cards, payments, and other value-added services to customers.
• Own the design and implementation of operational policies, processes, and systems.
• Select, lead, and grow a high-performance team of customer-first and tech-savvy members.
• Clearly understand scheme rules and regulations to formulate policies and procedures for daily BAU operations.
• Own the launch of new products and services to ensure delightful customer experience and smooth operations.
• Formulate reporting and business intelligence for customer insights and risk management.
• Work with internal and external development/QA teams on application development, tools, payment channel integrations and other value-added services integrations.
• Monitor and review suspected fraud and work with both internal and external stakeholders to conduct investigations and take appropriate actions.
• Continuously improve current processes and procedures.

Desired Skill Set and Attributes

• Min 8 years’ experience at payments processor, card issuer, bank (risk department), or e-commerce platform.
• Attention to details, strong analytical and problem-solving skills.
• Able to lead, manage or influence others to achieve desired objectives &/or deliverables.
• Able to provide creative or alternative solutions to address business problems and achieve desired outcome.
• Able to communicate effectively with all levels of stakeholders, internal and/or external.

What We Offer:

M-DAQ offers competitive remuneration including employee stock options and employee benefits.