Global Human Resource Services Lead Permanent

We’re looking for a candidate to fill this position in an exciting company.

• Designing and enhancing the advance Integrated Services Delivery strategy to improve the colleague experience and operating efficiency.
• Collaborate with regional HR Delivery to identify opportunities to align processes, people, and technology to achieve a strategy that focuses on the right work being executed by the right person, in the right location with the right results and outcomes
• Direct global and regional service delivery, including management of two Global Service Centers (in Manila and Mumbai) and five regional teams
• Foster, model, and recognize the GHRO Culture:
• Collaborate across boundaries with a global view;
• Respect differences, foster inclusion, and learn from each other;
• Speak with clarity, transparency, and honesty;
• Hold ourselves accountable to deliver disciplined excellence in everything we do; and
• Do the right thing for our company and our colleagues
• Ensure continuous improvements through management of operations and collaboration with cross functional partners in order to establish, achieve, and exceed performance targets for service levels, quality, experience, and cost in order to deliver end-to-end services in a coordinated manner
• As owner for onboarding, workforce administration, and termination processes and in partnership with the Head of Recruitment (process owner for recruitment) create and implement efficient business processes that meet business requirements while providing an industry leading experience for candidates, colleagues, managers, and leaders
• Identify and develop Process Stewards and Process Subject Matter Experts within the Global and Regional Services teams
• Partner with HR Solutions & Systems and Corporate IT to develop digital and self-service technologies using leading technologies such as Oracle HR Cloud, ServiceNow, and Willis Towers Watson Embark
• Identify emerging and innovative technologies with potential to achieve significant improvements in colleague experience

• Demonstrated success in leading employee service center operations with both global/multi-national and regional scope. Experience in recruiting and employee lifecycle administration required; experience in other Human Resources processes (e.g., benefits and leave administration, payroll, global mobility) desirable but not required
• Knowledge of features, functionality, and capabilities of typical systems for human resource management systems and service delivery. Experience with Oracle HR Cloud and ServiceNow is desirable but not required.
• Knowledge of, and experience in, process design and improvement methodologies such as LEAN and Six Sigma. Demonstrated ability to deliver tangible, material improvements in operations
• Must have a strong service mindset and the ability to adapt and adjust on short notice to fast changing environments on a global capacity
• Experience as a collaborative leader, who is comfortable managing a large team, with global stakeholders and be able to foster a continuous improvement mindset through effective delivery
• The ability to work flexible hours and in a hybrid model of office and remote based workplace; to accommodate requirements of the global role. Some international travel may be required