First VP, Head of Private Bank and Wealth Servicing Operations Permanent NEW

We’re looking for a candidate to fill this position in an exciting company.

• Deliver strategic change initiatives in accordance with the priorities agreed with Head of Retail Investment Operation Center
• Manage the service quality and conduct regular service review of all stakeholders
• Develop and implementation of operational process improvement initiatives
• Develop and deployment of relevant key performance metrics
• Provide valued support and resolutions to the business
• Ensure compliance with internal and external regulations and policies

• A university degree holder in any discipline with minimum 15 years’ of relevant work experience in operations supporting Private Bank/Wealth Products
• Strong knowledge of Wealth and Private Bank products, processes and regulations
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills