Enterprise Technology Support Analyst (IT Support) Permanent

The Enterprise Technology team’s responsibilities include:
* Globally supporting the firm * Managing and supporting the company’s corporate IT and services, such as Jira, Confluence, and Slack

* Ensure that related procedures, such as new employee onboarding, are effective, efficient, and scalable.

* Develop documentation and tools to assist individuals in becoming self-sufficient.

* When needed, provide knowledge and training to other business units and technology teams.

* Ensure that IT systems are secure and compliant at all times.

* Ensure that our desktop environment is provisioned, maintained, and upgraded.

* Collaborate on project work with the Infrastructure team.

* Assisting with Identity and Access Management (IAM) solutions

* Perform network and VPN troubleshooting

Your profile:

• Strong problem-solving skills
• Knowledge of technology administration
• Eager to develop technological solutions and help others in their usage of that technology
• Excellent stakeholder management at all levels
• Self-sufficient and self-starter
• Exposure to cloud technologies (preferably AWS)
• Knowledge/working experience of:
• LDAP, Okta etc.
• Networking, IPSec, OpenVPN etc.
• MacOS & iOS
• Google Workspace