Engineering Team Lead, Ticketing Product Permanent NEW

We’re looking for a candidate to fill this position in an exciting company.

• Make a complex ticketing system easy to understand and customizable to serve a multitude of customer needs.

• Foster an inclusive culture within the team and support engineers from a variety of backgrounds

• Create an environment that is conducive to happy and productive work for your team

• Support your team members in their individual goals – technical, career and personal

• Work closely with a cross-functional team to shape the future of the product

• Participate in all phases of the software lifecycle, from design to delivery

• Help your team to continuously improve productivity

• Help create the processes that are right for your team, and make sure they’re followed

• Practical web development skills you are able to apply in a large, well-established code ecosystem.

• Experience managing and leading software engineering teams

• Strong technical skills, and experience working on fullstack systems

• Systematic problem solving approach, coupled with a strong sense of ownership and drive

• A passion for sustaining a healthy and effective work environment

• Curiosity in technology and customer discovery. You want to know everything about our product and how it runs so you can help deliver the best experience possible to our customers. You see knowledge gaps as an opportunity to learn not an area to avoid.

• Eagerness to collaborate with others across the company to find the best solution. You will have amazing coworkers and the optimal path to success involves learning from and utilizing their expertise.

• Empathy and communication skills to make sure you and those around you have a clear understanding of what we are trying to accomplish.