ED, Program Director (Loyalty Rewards), Group Consumer Banking and Big Data Analytics Technolog[…] Permanent

We’re looking for a candidate to fill this position in an exciting company.

• Design, build and roll out a detailed strategy and methodology for a new loyalty program including a reward system and membership system to deliver on key metrics to meet organizations strategic objective.
• Work closely with the business stakeholders to drive technology teams to deliver highly performant system.
• Define the delivery plan as per strategy/roadmap and obtain buy-in and approval from senior management and stakeholders for plan execution
• Manage a team of resources comprising in-house staff, contractors and product vendors to deliver the program
• Constantly evaluates program performance and investigates opportunities in order to recommend optimizations that drive key performance metrics (Zero production incidents, High availability, High scalability – 12 factor application)
• Collaborate with internal cross-functional teams to design and deploy relevant and meaningful loyalty program communications and activities
• Act as the primary point of contact for the program and undertake a continuous focus on data collection and relevancy for our customers
• Based on customer segmentation, drive the loyalty marketing and communications plans to our most valuable loyalty customers at all times

• Demonstrated 15-20 years’ of progressive management experience, including large-scale Project & Programme Management.
• Minimum 10 years IT experience with Open-Source development.
• Experience in loyalty/reward system desirable, preferably in digital payment, credit-card or digital marketplace industry
• Ability to drive technical development using Open Source full tech stack, including integration with multiple vendor products
• Good understanding of different loyalty systems and existing market players
• Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results, and managing risk.
• Project/program management leadership including scope, schedule, budget, quality, risk, communications, procurement, human resources, and integration management
• Proven competency in strategic leadership, executive communication and influence, organizational agility, cross-team collaboration, drive for results, and written and verbal communications
• Demonstrated leadership abilities, effective in matrix management and team building
• Strong communication and interpersonal skills. Ability to speak to technical-level staff and summarize communications for business stakeholders and executives
• Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources
• Change driver – Significant experience in managing and driving change
• Highly effective in managing the risk and cost implications of IT contracts or contract negotiations
• Ability to act as in a consultative manner with both business and IT leaders to align strategy
• Knowledge in technical program management methodologies.
• Demonstrated experience building, mentoring, and growing technical program management or engineering teams of 100 or more.