Documentation Specialist, GO&T Permanent

• To handle daily processing of customer requests on a timely and accurate basis.
• Ensure documents submitted by the customers are properly authorized and conform to applicable policies and regulatory requirements (e.g., MAS 626, AML/CFT, etc).
• Observe and comply with documented policies/ procedures and regulatory requirements (e.g., Banking Secrecy, Anti-Money Laundering etc)
• Perform AML check where necessary.
• Perform data entry for all verified requests on a timely and accurate basis.
• As a checker, to ensure all information inputted by the maker is accurate.
• Resolve complaint and ensure appropriate actions are taken to minimize customer impact and prevent future occurrence.
• Attend to all irregularities / exceptions and escalate to supervisor where applicable.
• Ensure processing is completed within agreed SLA with no defects.
• Undertake special assignments such as cross-section resource deployment, process improvement, digitalization initiatives and other department-related initiatives from time to time.
• Assist in gathering accurate statistics for input into MIS template.

Qualifications

• A Bachelor’s Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
• Minimum 2 years relevant experience within the Banking and Finance industry in Singapore. Experience in account-related servicing or operations is an added advantage.
• Detail-oriented and meticulous in his/her duties.
• Proven ability to work under pressure and meet deadlines whilst maintaining accuracy, and with a can-do attitude.
• Possess inquisitive and growth mindset, and excited about learning new skills.
• Strong team player and ability to work harmoniously with a diverse workforce.
• Flexibility to work overtime to meet processing demand, if required.