Director, Conduct Risk Management, TB & FCSO Permanent

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The Director, Conduct, TB & FCSO is responsible for the Conduct and Supervision framework and agenda for both Transaction Banking (TB) and Financial Crime Surveillance Operations (FSCO).
Reporting to the Head, Business Risk, Governance & Conduct whose portfolio covers TB Risk Management, Governance and Data, and TB & FCSO responsibility for Conduct, the incumbent will have responsibility for driving a consistent approach to effective supervision, control and management of conduct risks across TB & FCSO. The primary requirements of the role will be to:

• Establish / revise, and maintain a conduct risk management program across TB and FCSO, leveraging the Bank wide approach where possible, ensuring business specific as well as global and regional requirements and expectations are incorporated into the program.
• Lead the Conduct and Supervision Forums in both TB and FCSO with Senior Business Heads, preparing the agenda and materials, influencing the dialogue, and performing Secretariat duties.
  • Manage and update the ToR in collaboration with the Chairperson
  • Prepare regular forums with appropriate agendas – TB and FCSO as separate forums
  • Source relevant data for interpretation and presentation at forums
  • Conduct thematic reviews on identified issues
  • Document key decisions, follow up on committed actions and circulate minutes of meetings
• Ensure the Conduct agenda aligns to Senior Management Responsibilities and Reasonable Steps Documents across respective TB and FCSO SMF holders.
• Act as the primary point of contact for all Conduct issues in TB and FCSO, embedding the Conduct and Speaking Up Policy, Standards, Framework and Culture across TB and FCSO
• Develop strategies around the Conduct and Supervision approach within TB and FCSO, collaborating with TB and FCSO stakeholders, HR partners and 2 nd Line of Defence (2LOD).
• Design metrics and dashboard reporting for identifying and tracking aggregate conduct risks across institutional measures and individual behaviour. This includes business models, governance, TCF, COI, OBI, PAD, infrastructure, compliance & people matters. Effective implementation involves engaging with country, regional and global partners across 1LOD and 2LOD to ensure all requirements are met and alignment exists where possible.
• Develop guidelines and training requirements on Conduct risk management (to include reputation, conflicts of interest, Treating Customers Fairly (TCF) and others), communicating to relevant stakeholders across TB and FCSO. Be an advocate for both businesses to strengthen culture and conduct.
• Maintain an up to date understanding of conduct risk developments and their impact to TB and FCSO business activities. Perform gap analysis and embed a strategic approach to the Conduct and Supervision agenda that effectively addresses these risks, implement measures to close gaps and drive a proactive, best practice approach.
• Own, deliver and drive TB and FCSO Conduct deliverables, whilst leading initiatives to proactively identify and address upcoming risks as linked to strategy updates or similar.
• Provide subject matter expertise on Conduct Risk and Speaking Up to the TB and FCSO organisations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Organisational Performance and Change Management Team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• TB MT
• FCSO MT
• TB, FCSO & Ops Services MT
• FCSO and TB COO Organisation
• TB Product Partners
• TB Risk Framework Owners
• Risk, Legal, Audit and Compliance, where relevant
• Corporate Affairs

Our Ideal Candidate

• Detailed knowledge of conduct risk management, ideally gained through experience in a conduct risk management role
• 8+ years of work experience in financial services
• Ability to create and iterate control frameworks to address conduct risk proactively
• Proven experience in driving change to business practices by working effectively across a global, matrix organization.
• Good general knowledge of banking laws and regulations, particularly those relating to conduct and regulatory compliance
• Excellent understanding of the operation of international transaction banking and financial crime surveillance, and the purpose and importance of effective conduct risk management
• Proven track record of working collaboratively across multiple lines of business and with stakeholders and colleagues at all levels, but also capable of taking the lead as needs dictate.
• Strong communication (written, verbal and interpersonal) skills
• Advanced quantitative, analytical and problem-solving skills with attention to detail

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.