At Probe Group, we’re powered by passion, driven by curiosity, enriched by a purpose to do it better.
We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
In this role you will be responsible for handling inbound calls to assist Victorians with the impacts of the COVID-19 pandemic and providing them with appropriate guidance. You will provide the customer (both businesses & individuals) with all the information they require and show empathy towards their situation. From time to time you may also be required to make some outbound calls to complete customer enquiry.
Some key details you need to know:
Casual positions commencing immediately
You must have full working rights – up to 38 hours per week
Operational Hours – you must be available to work up to 38 hours per week – Monday to Sunday 8am – 8pm rotating roster
This role is 100% working from home. You will required to provide your own equipment
Tech Requirements: Windows 10 based PC or laptop with an i5 processor 8GB of RAM or equivalent with antivirus installed and Windows defender switched on
Additional requirements include reliable internet connection and a headset with a microphone. Please note that Apple Mac computers are also compatible with our systems for this role
You will have:
Passion for helping customers and want to be a positive contributor to the Victorian community
Strong communication skills – written and verbal
Ability to work in a fast paced high call volume environment
Ability to work autonomously
Sound like you? If you answered yes click on the apply button to submit your application.
If your application progresses to the next stage, you will receive an online interview to complete. We encourage you to complete this as soon as possible to be considered. Please also monitor your junk/spam folders.