We’re looking for a candidate to fill this position in an exciting company.
Communicate with Design and manufacturing on problems / issues found in the field.
Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training
Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
Create, review, validate and publish required MOP/ISB/FSB documents.
Contribute to knowledgebase (KCS)
Mentor, train newly hired as well as advancing Technical Support Engineers.
Performs other duties as assigned.
Perform a Customer Lead Engineer roll for specific customers
Resident Engineering functions on-site or remote
Travel to customer sites and Ciena locations globally
Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with five to 10 years related experience or equivalent combination of education and experience
Must be fluent in Mandarin and English.
Carrier Ethernet and networking knowledge and experience including but not limited to the following protocols: OSPF, MPLS, BGP, ASBR, etc.
Knowledge in operation of fiber optic transport (WDM, DWDM, ASON, OSRP, Protection types and associated technologies) and/or switching equipment.
Knowledge of OTN and related technology
Experience and knowledge with Red Hat Linux operating system. Unix and/or Solaris experience is an advantage
Experience in a technical support role with an equipment vendor in the Telco industry.
Problem solving experience with Optical Transmission equipment, Carrier Ethernet equipment or associated fiber optic facilities